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100% Pass 2025 CRT-261: Certification Preparation for Service Cloud Consultant Updated Latest Version

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Our CRT-261 PDF format is user-friendly and accessible on any smart device, allowing applicants to study from anywhere at any time. We have included actual and updated Salesforce CRT-261 Questions in this CRT-261 Dumps PDF file. Our Certification Preparation for Service Cloud Consultant exam dumps PDF format is designed to help individuals acquire the knowledge necessary to succeed in the test.

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Salesforce CRT-261 Exam Reference

Earning the Salesforce CRT-261 certification demonstrates to employers and clients that an individual has the knowledge and skills necessary to design and implement effective Service Cloud solutions. It is a valuable credential for professionals who work in customer service, IT, or consulting fields. Additionally, certified Service Cloud Consultants are in high demand as more and more businesses rely on Salesforce to manage their customer service operations.

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To become a Salesforce Certified Service Cloud Consultant, candidates are required to pass the CRT-261 Exam, which consists of 60 multiple-choice questions that need to be completed within 105 minutes. CRT-261 exam is designed to assess the candidate's ability to design and implement customer service solutions using Salesforce tools and technologies. Candidates must have a solid understanding of the Salesforce Service Cloud platform, including its capabilities, features, and functionalities.

Salesforce Certification Preparation for Service Cloud Consultant Sample Questions (Q123-Q128):

NEW QUESTION # 123
Universal Containers wants to reduce the amount of Sim support agents spend creating cases. Case creation must scale up to 5OO0 new cases per day, as well as allowing file attachments under 25 MB by the customer.
Which two features should the consultant suggest?
Choose 2 answers

A. Apex Email Service
B. Web-to-Case forms
C. Standard Email-to-case
D. On-Domand Emali-to-Case

Answer: C,D

NEW QUESTION # 124
Universal Containers email policy requires that all email traffic remain within its firewall. Currently, the company has 200 support agents handling email from five different time zones. Which solution should a consultant recommend?

A. On-Demand Email-to-Case
B. Web-to-Case
C. Email-to-Case
D. Salesforce for Outlook

Answer: C

NEW QUESTION # 125
Universal Containers (UC) has implemented Knowledge-Centered Support (KCS). Specific article types and categories require approval. Both the "Publish Articles" and the "Submit for Approval" buttons are available on page layouts. Agents are forgetting to submit certain article types for approval. UC wants to automate the Approval Process.
What should a consultant recommend to meet the requirement?

A. Use a record-triggered flow to determine when article approvals are needed.
B. Use a scheduled action to determine when article approvals are needed.
C. Use a record-triggered flow to submit all articles for approval.

Answer: C

Explanation:
Comprehensive and Detailed Explanation:
To automate the submission of articles for approval in Salesforce Knowledge, especially when certain article types and categories require approval, a record-triggered flow can be utilized. This flow can be configured to automatically submit articles for approval upon creation or update, ensuring that the approval process is initiated without relying on agents to manually submit articles.
From Salesforce Help:
"Create an Approval Process and use After-save Record-Triggered Flow to automatically submit the record into the Approval Process."
-Auto Submit Record into Approval Process with Flow
By implementing this solution, UC can ensure that articles requiring approval are consistently submitted through the appropriate approval processes, aligning with KCS practices and reducing the risk of agents forgetting to initiate approvals.

NEW QUESTION # 126
Universal Containers is migrating from Knowledge to Lightning Knowledge using the Lightning Knowledge Migration Tool and noticed that none of the article file attachments were migrated.
How can a consultant migrate the file attachments?

A. Upload the files as Documents, then relate them to the migrated articles.
B. Use the Files Related List on each article to add files to the articles.
C. Use the Lightning Knowledge Migration Tool and choose 'include files'.

Answer: B

Explanation:
When migrating to Lightning Knowledge, file attachments from Classic Knowledge articles do not automatically transfer. To migrate these file attachments, consultants can manually add files to the corresponding Lightning Knowledge articles using the Files Related List. This approach ensures that all relevant attachments are associated with the correct articles, maintaining the integrity and usefulness of the Knowledge base post-migration.

NEW QUESTION # 127
A consultant has been asked to advise Cloud Kicks (CK) on how to manage 5 years of case data so it is available to customers upon request.
Which feature will help CK users archive and access the case information from an External Object?

A. Salesforce connect
B. Salesforce Big Object
C. Salesforce Case History Object

Answer: A

Explanation:
Salesforce Big Objects are purpose-built to handle large volumes of data-ideal for archiving long-term historical records such as 5 years of case data. They store data natively within Salesforce while minimizing impact on standard object storage limits.
Big Objects support custom definitions and can be queried using Async SOQL for efficient data retrieval.
This is well-suited for scenarios where data is infrequently accessed but must remain available for auditing or customer service inquiries. Unlike Salesforce Connect, which displays external data, Big Objects retain the data within Salesforce, which is key for compliance and availability needs.
References:https://developer.salesforce.com/docs/atlas.en-us.bigobjects.meta/bigobjects/big_object.
htmhttps://resources.docs.salesforce.com/latest/latest/en-us/sfdc/pdf/big_objects_guide.pdf

NEW QUESTION # 128
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